The Vicarious Trauma Workbook for 911 & 999 Dispatchers

The headset can go silent. Your body may not. 911 dispatchers, 999 and 112 call handlers, emergency medical dispatchers, and public safety telecommunicators work with other people's worst moments every day. Difficult calls can accumulate through sound, uncertainty, responsibility, caller aggression, lack of closure, shift fatigue, and the pressure to be ready for the next emergency almost immediately. The Vicarious Trauma Workbook for 911 & 999 Dispatchers turns that occupational reality into practical work. Inside are tools for secondary traumatic stress, vicarious trauma, compassion fatigue, call exposure mapping, post-call recovery, shift decompression, sleep and fatigue review, boundaries, peer support, supervision, home transition, and help-seeking decisions. Designed specifically for emergency communications, this workbook includes reusable field tools and a dedicated section for supervisors and peer supporters. You do not need another generic reminder to practise self-care. You need a structured way to identify what the work is doing, decide what can change, and know when additional support is warranted.